This free service matches players with Gibson’s team of professional techs in real-time to cover basic tune-ups for guitar, bass, electric and acoustic players in any genre or style.
Do you have questions about basic guitar setup skills, tips, or techniques?
We offer online instructional videos in the Gibson Guide to Guitar Setup and Maintenance featuring Gibson Master Luthier Jim DeCola that cover many guitar care topics, allowing you to self-service your instrument on your own schedule. We also offer free video-based services via Zoom video call for players who prefer personalized help self-servicing their Gibson, Epiphone, Kramer, or Steinberger instrument. The Virtual Guitar Tech (VGT) service provides you with real-time, interactive assistance from an experienced technician who will help guide you through the process.
Our Virtual Guitar Techs are here to help you with the following:
Our technicians also offer a concierge service to answer detailed product questions about the current Gibson Brands lineup of products. If you are trying to decide which new guitar or replacement pickup is right for you, we’ve got you covered!
Virtual Guitar Tech appointments do not help with:
For any of these more advanced repairs, please contact us via the following:
Ready to get started? The service is a two-step process:
Click the “Get Started” button below to schedule your appointment.