Virtual Guitar Tech Service

This free service matches players with Gibson’s team of professional techs in real-time to cover basic tune-ups for guitar, bass, electric and acoustic players in any genre or style.

  • FREE one-on-one consultations
  • Real-time and personalized assistance
  • Tune-up services for any skill level
  • Easy 2-Step scheduling process
Learn More

Introducing the Gibson Brands Virtual Guitar Tech Service

Do you have questions about basic guitar setup skills, tips, or techniques?

We offer online instructional videos in the Gibson Guide to Guitar Setup and Maintenance featuring Gibson Master Luthier Jim DeCola that cover many guitar care topics, allowing you to self-service your instrument on your own schedule. We also offer free video-based services via Zoom video call for players who prefer personalized help self-servicing their Gibson, Epiphone, Kramer, or Steinberger instrument. The Virtual Guitar Tech (VGT) service provides you with real-time, interactive assistance from an experienced technician who will help guide you through the process.

Our Virtual Guitar Techs are here to help you with the following:

  • Replace your strings.
  • Clean your instrument.
  • Condition the fretboard.
  • Tune the instrument.
  • Adjust the truss rod.
  • Set pickup height.
  • Set your guitar’s action.
  • Set the intonation.

Our technicians also offer a concierge service to answer detailed product questions about the current Gibson Brands lineup of products. If you are trying to decide which new guitar or replacement pickup is right for you, we’ve got you covered!

Virtual Guitar Tech appointments do not help with:

  • Anything irreversible
  • Nut filing
  • Pickup Replacement
  • Fret filing
  • Finish repairs
  • Major structural repairs

For any of these more advanced repairs, please contact us via the following:

  • for full repair and restoration services, please email: repair.request@gibson.com
  • for Warranty Services, including service center location information, and any other questions, please contact Gibson Consumer Services by emailing: service@gibson.com

Ready to get started? The service is a two-step process:

  • schedule a 30-minute consultation to cover basic setup, tools, and maintenance. It can also be used to diagnose issues you may be experiencing with your instrument, review your comfort level with working on your instrument as well as prepare a list of any tools and supplies you will need on hand to perform the tasks you want to accomplish.
  • In rare cases, if the necessary tools or supplies need to be purchased, a second appointment of up 60 minutes can be scheduled with the technician. The VGT will guide you step-by-step through the service process.

Click the “Get Started” button below to schedule your appointment.

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